MM
Mazet M

1 reviews | Active since May 2020

23 Jun 2020, 10:31

what's happening with my account ?

good day

Ever since I complained the last time Nimble group hasn't come back to me.

on Friday I emailed them and asked for a statement but the amount on statement is going up. so I mailed them and obviously asked why is the amount going up if I did make a payment and the same lady that requested for my p.o.p previously advised that they haven't received any proof of payment from me. but i mean the other day she advised that she received my p.o.p she's just waiting for Mr. price to advise if its reflecting on their side. i did contact Mr. price and they advised that they did advise nimble group on the 1st of June that the money is reflecting on their side.

Dealing with Nimble group its just a night mare. I'm sorry but the communication from that company its a night mare. dealing With Regina was not easy at all and they are all rude.

i would like that they resolve this matter asap

regards

0
Replies (2)
Nimble Group
Nimble Group's reply23 Jun 2020, 11:14
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team
MM
Mazet M's update23 Jun 2020, 11:16
Reviewer Update
This is the same reply i got from you guys the last time but no action has been taken.