Useless Company

I have been trying to get an updated settlement for the past six months now.Wonga and NB are unable to allocate payments that I have already done. An employee of NB has asked that I pay for amount that they can't allocate. In other words my owing balance is 1400 and they are asking me to payover 6000 in order to close my account. I have the email as proof. I am in the process of exiting the debt review process but I am being hindered by NB, as this is the only account that I am currently owing. There is a blame game going on between Wonga and NB and I don't see how this is my problem. I need a updated settlement. I have an email from Wonga stating that the money has indeed been paid over to NB and they are not allocating the payment. I have the email as proof. You as a company is lacking the ability to complete a simple task. It's really pathetic service and you are lacking customer service. How do you make your internal issues the clients problem...