UPDATE MY CREDIT PROFILE or PAY BACK THE MONEY!!!!!

so I have settled an account that was handed over to Nimble offices some time last year, of which I paid in full this year, January 25th. I have been struggling to get hold of their offices telephonically and via email, been trying for 3months - NO REPLY! its so funny that when you people are calling us you always get through, no problems, but once you have received payments, you no longer care about the impact this whole mess has on our livelihood. please stop thinking about the money and commission and treat us customers fairly - this is blatant disrespect! why do businesses do business with you, I see no good review and everyone is struggling for months with Paid up letters and credit bureau updates. This is my last attempt at getting this resolved, next I will take legal action.