RB
Rynhard B
1 reviews | Active since Oct 2022
20 Feb 2025, 12:05
Unresponsive & Incorrect Account Records – Urgent Action Required
I am extremely frustrated with Nimble Pay's lack of communication and failure to resolve my issue. Despite arranging scheduled calls, they have not returned a single one.
In January 2025, I was informed that my settlement payments were allocated, yet these accounts still reflect incorrectly on their system. Now, I receive an email stating that my case has been "referred," but there is still no clear resolution or feedback.
This lack of accountability and follow-through is unacceptable. I expect immediate confirmation that my accounts are cleared and an urgent response from management to rectify this situation.
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Replies (2)
Nimble Group's replyOfficial
21 Feb 2025, 08:55 Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
Nimble Group's reply21 Feb 2025, 08:55
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
RB
Rynhard B's updateReviewer Update
10 Mar 2025, 09:33 Good day Teri, It appears that I only receive a response when reaching out on a public platform. I was informed that this matter had been escalated to the relevant department almost three weeks ago. I followed up via email seven days ago but have not received a reply. Additionally, I attempted to call you but was advised that I could only reach you via email. I sent another email this morning and hope that this post will encourage a more urgent response. Looking forward to your feedback.
RB
Rynhard B's update10 Mar 2025, 09:33
Reviewer Update
Good day Teri, It appears that I only receive a response when reaching out on a public platform. I was informed that this matter had been escalated to the relevant department almost three weeks ago. I followed up via email seven days ago but have not received a reply. Additionally, I attempted to call you but was advised that I could only reach you via email. I sent another email this morning and hope that this post will encourage a more urgent response. Looking forward to your feedback.