Unrealistic fees. Bogus consultants.

Creditworx/nimblegroup agents/consultants lack understanding of the business they can’t assist with anything. I have a Finchoice account that was handed to them and have been I want to pay off. I received a mail that qualify for 20% settlement discount. I couldn’t get hold of them via phone, went to the app requested my statement the balance was R3979,95 but when I ask for settlement discount via WhatsApp I received this Good Day, please see below discount available Balance-R4,463.30 Discount -20% Amount Payable:R3,777.27 it was on the 25th of May. I then send an email asking for statement and settlement but only got a statement from Ashton Solomon (Daries) with the balance amount of R4002,95. I ask why the balance on the statement and the settlement differs git an response that because there are no fee on the statement. I then went back to the app and see what she/he is referring to but to my surprise there are R23 fees that are charged monthly. I requested the clarification with breakdown from the app but no correspondence ever receive after. Again I went back to Whatsapp and requested the new settlement on from the 11 of June with no response until today the 23rd to my surprise I received the same amount I received in May. I call and lucky my call was answered by the consultant and she gave me the same amount as in Whatsapp I asked her how come she says it’s the fees. I ask how much are the fees she said she does not know. I don’t wanna say blame creditworx not until I tried getting help from people who know their story. All I want is just paying of my account I know I had challenges and was handed over to you guys but can I atleast know what I’m paying for. How can a consultant representing a company tell me that she does not know, how can I receive a statement and be told there are hidden fees, where is the transparency? The app is very clear and user friendly but consultants can’t help with my thing they are just clueless.