Unauthorized debit order

I am writing to express my extreme dissatisfaction regarding a debit order that was processed on 29/08, which was not authorized to be deducted on this date. I have made multiple attempts to resolve this matter since the 29th via your WhatsApp platform, telephone support, and other channels—all without any meaningful response.

Your WhatsApp service has been completely unhelpful, your phone lines either do not connect or disconnect once I’m connected to an agent, and I have received no call backs despite requesting assistance multiple times. This level of service is unacceptable.

I now demand the immediate removal of the block on the debit order to allow me to initiate a dispute with my bank. I have lost confidence in your company’s ability to manage this matter professionally and wish to terminate any further engagement with your services.

Please consider this a formal complaint and treat it with urgency.