Unauthorised debit order

I’m panicking waiting for the money they debit on the 21st December 2024, Even though my agreement with them is the last day of the month and month end of November they took their money that was agreed upon.

Been calling,Emailing so that I’ll get a refund.

This thing that nimble group is doing of debiting twice saying it’s tracking what what, they just being selfish cause some of the monies we receive our accounts are not ours.

If I don’t get my refund I’ll cancel the debit orders with this *** Company and rather pay it some other way.