*****ulent Nimble Loans

Wonga gave a *****ulent loan under my name and then handed the loan over to Nimble Group. I received a letter of non-liability from ABSA confirming that Wonga loan was identity ***** case and I am not liable. I sent a non-liability letter to Capfin and my name was cleared with the credit bureau in less than a week. I also sent the same letter to both Wonga and Nimble Group but they keep asking me for the same information all the time. I logged multiple queries with Nimble Group about this loan, they refer me to their WhatsApp bot which never gets anything resolved. I submitted my personal information to this bot multiple times and it keeps escalating it and then before you know it we are back to square one. I have then decided to send my documents to their ***** department by email and they are acting like they never received anything from me, the same way they are pretending they never received a letter of non-liability from me. They are now asking for the same documents again (My ID copy, signatures, proof of address etc.) Is this a case of harassment? Considering the number of times I had to deal with multiple calls from their call centre agents during the time when this case was being investigated by ABSA. How did they give a loan to a *****ster without any verification in the first place? I never requested any loan from Wonga and I didn’t even know that there’s such a company.