WR
William R
1 reviews | Active since Apr 2026
23 Apr 2026, 08:27
The worst customer service I have ever seen.
I made an immediate payment on the 23 -April 2026 at 7:13 am in morning to settle the debit i had with Nimble Group. I got one of the consultants (Sinenhlanhla) who kept on closing the WhatsApp chat, taking it back to the whatsapp BOT. I needed to acquire my settlement letter so i can clear this, but she says I need to wait 2-3 days for a payment they have already received within 1 hour. The worst customer service I have ever seen.
Helpful (0)
Replies (1)0
Replies (1)
Nimble Group's replyOfficial
23 Apr 2026, 12:16Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Samira Isaacs
Samira Isaacs
Customer Care Team
Nimble Group's reply23 Apr 2026, 12:16
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Samira Isaacs
Samira Isaacs
Customer Care Team