Terribly service. Good at collecting money only

If I could give this company - 0 rating I would coz what an unprofessional company it is. Absolutely shocking customer service and when you finally do get hold of some it's hold of someone l, it's worse than not speaking to anyone. My account was settled last year March but they updated my details at transition that I settled my account in May which is not true. I have asked them to rectify this numerous times but they have been of no help which is no longer shocking at this point. I've been reaching out asking them for my settlement letter with the correct date that I settled the account which is 7th March 2024 so I can rectify this with transunion myself but each time they auto generate the letter with that day's email. My last communication was with kamohelo whom I presume just closed my ticket as I havnt heard any feedback and it's been a week. What a disgusting group and so exhausting to deal with.

I tried their live chat which told me I don't have an account with them and closed the chat without giving me an opportunity to respond.

I have tried all their communication methods and no help still. My next stop is writing to ombudsman.