Terrible Customer Service

I am frustrated with the lack of options to contact this company. No one responds to the live chat. They have no email contact and the phone numbers just ring or you sit on hold for ever. Never mind the fact that they are not reflecting my payment on my account , hence my need to get hold of them. I think they may have called me back once but when I answered I again got put on hold and eventually had to end the call (not sure if this was them or not but I did request a call back ??) You are happy to take my money but cannot let me speak to an actual person.