Terrible Company , only interested in collecting money and not bothering to assist

<p>A bit of background info first, In late February 2016 I decided to terminate the contract I had with Altech Autopage ,I phoned their call center and spoke to an agent on the 24th February 2016 and was given a settlement figure of R657 and same was paid on the 25 February 2016<br />I emailed the proof of payment and called their call center to notify them of payment. However on the 15th March I received an email from Altech stating I owed them R279 which was my regular installment amount.<br />I tried phoning their call center number but was unsuccessful in contacting them, I then complained on their Facebook page and they rep**** and agent then contacted me a few days later. <br />Upon conversing this agent she said the amount was the installment for February as it was not included in the settlement amount because the debt order was already gone off for the month.<br />I paid the amount on the 24 March and emailed proof of payment and 5 days later I received a reply back saying Task was closed. On the 29th April I received a letter of demand via saying that I owed them money and if I do not pay legal action will be taken against me.Then on the 3rd May I received an sms stating "Dear Customer, Altech Autopage is in the process of taking legal action against you a Default Alert will be loaded against your name on the credit bureau and your handset will be black listed. Please submit payment of R558.00 "<br />I contacted Glocell as they are handling Cell C contracts , an agent informed me that my contract number is not on their system , she gave me a landline number ********** 111 which only rings as apparently all agents are busy, their Facebook page no longer exists. In May I managed to get hold of an agent at Altech Autopage and he said he will foward the Proof of Payment for the R279 for allocation of payment but apparently I stil owed then another R279 I had rep**** back saying that I am not going to pay any other amounts as I have paid that R936 already to close the contract . However he did not reply back and that email was sent on the 9th May. I still receive sms saying to pay the R279 from the Nimble Group they appear to be handling Altechs debt collection but dealing with them has proven extremely frustrating as they seem only interested in collecting the money and not helping to resolve this issue as I sent 5 different emails and got only 1 response and when I rep**** back I got no further<br />response, I phoned their call center twice and on the last time was<br />told by their agent that the case was being worked also that agent informed me that Altech had reversed my intial payment of R657 on the 29th February but upon checking my bank statements there was no such payment and forwarded the statements to Nimble Group as proof but only received silence but will occassionaly receive sms and emails saying to pay the R279 but when i reply to their emails stating what has happened all I get is silence as they are not interested in the fact I am actually not owing money and is fact is owed money , any assistance would be greatly apperciated and I am tired of dealing with a company thats not interested in helping to resolve this issue .</p>