Still No Prescription Letter from Nimble

I’ve been asking Nimble for my prescription letter for quite some time now, and honestly, I’m fed up. Every time I contact them, they send me from pillar to post with no real help. What frustrates me even more is the attitude I get from their consultants —it’s completely unprofessional. I’ve received my prescription letters from other companies without any issue, so I don’t understand why Nimble is struggling to do the same. All I’m asking for is my prescription letter, nothing complicated. Please sort this out as soon as possible i’ve been more than patient