EG
Eduan G

1 reviews | Active since Apr 2022

01 Sept 2023, 12:17

Still no Feedback!!!

Good day, Michael,

What is the current state of my issue in this matter I've been addressing for a while now?

I'm getting fed up with how long this is taking to get resolved. As I've mentioned before my credit score has been affected due to this error on your end.

Once again I've sent all the necessary documentation and also mentioned that Nimble group was CC into the mail when my letter was released to me.

What action do I need to take? I've contacted RCS directly also to no avail.

Regards Eduan

0
Replies (7)
Nimble Group
Nimble Group's reply01 Sept 2023, 15:37
Official
Good day, 

Thank you for bringing this matter to our attention. 

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards,

Michael Bruintjies.

Customer Care Team 
EG
Eduan G's update08 Sept 2023, 10:13
Reviewer Update
I'm still waiting on a response without any feedback from RCS or Nimble group. I only get response stating once the client has rep****. My credit score took a hard knock due to Nimble group ability to resolve their own problems
Nimble Group
Nimble Group's reply08 Sept 2023, 10:51
Official
Good day, 

Thank you for bringing this matter to our attention. 

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards,

Michael Bruintjies.

Customer Care Team 
EG
Eduan G's update18 Oct 2023, 11:41
Reviewer Update

Dear Nimble Group,

I hope this letter finds you well. I am writing to address a critical matter regarding my credit score, which has been affected by reported missed payments attributed to Nimble Group. It is with great concern that I seek your assistance in resolving this issue promptly.

I would like to clarify that, despite the information provided by Nimble Group, I have had to take it upon myself to contact RCS to resolve this matter. I personally sent the necessary clearance letter to rectify the discrepancies on my credit report. Unfortunately, this has been a distressing experience, and I believe it is crucial for Nimble Group to be aware of this situation and to take steps to ensure that similar discrepancies do not affect other customers in the future.

I kindly request that Nimble Group thoroughly reviews its internal processes to prevent such credit score issues from arising in the future. Accurate and timely reporting of financial information is of paramount importance to individuals who depend on their credit scores for various financial transactions.

I hope that by bringing this matter to your attention, we can collectively contribute to an improvement in your procedures to prevent such situations for your customers. Please do not hesitate to contact me if you require further information or if there is anything I can assist with regarding this matter.

I anticipate your prompt attention to this issue and look forward to a resolution that ensures accurate reporting of my credit information.

Sincerely,

Eduan van Graan
EG
Eduan G's update26 Oct 2023, 09:24
Reviewer Update
Dear Sir/Madam,

I am writing to address a concerning matter regarding my credit report and the account opened by Nimble Group. I believe there has been a misunderstanding that needs to be promptly resolved.

I recently obtained a copy of my credit report and was dismayed to discover a negative entry on my report related to an account with Nimble Group. This is puzzling to me, as I have never had any dealings with Nimble Group, nor have I ever opened an account with your organization. It has come to my attention that Nimble Group reopened an account in my name, which was already closed. This unauthorized account has been erroneously reported as a missed payment on my credit report.

I must emphasize that this inaccurate information is severely affecting my creditworthiness and has hindered my ability to access credit when needed. I am concerned about the potential ramifications this situation may have on my financial well-being.

I kindly request that Nimble Group takes immediate action to rectify this error. Specifically, I am requesting the following:

1. Investigation: I request that Nimble Group conducts a thorough investigation into the account in question, including how and why it was opened after it had been closed.

2. Correction: Once the investigation is complete, I expect Nimble Group to correct the information on my credit report promptly. This includes removing the unauthorized account and any associated negative remarks.

3. Confirmation: After these corrections have been made, I request written confirmation of the changes and a copy of the updated credit report to ensure that the inaccurate information has been rectified.

I understand that credit reporting errors can happen, and I believe that Nimble Group will take the necessary steps to resolve this matter swiftly and efficiently. This correction is vital to my financial well-being and my ability to access credit in the future.

Please contact me as soon as possible to confirm the receipt of this letter and to provide information on the steps you are taking to resolve this issue. I can be reached at the phone number and email address provided above.

I look forward to a prompt resolution of this matter. Thank you for your immediate attention to this issue.

Sincerely,

Eduan van Graan
Nimble Group
Nimble Group's reply27 Oct 2023, 09:18
Official
 Good day, 

Thank you for bringing this matter to our attention. 

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards,

Michael Bruintjies.

Customer Care Team 
EG
Eduan G's update27 Oct 2023, 12:11
Reviewer Update
Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my deep concern and frustration regarding a recent issue with my credit score, which has had a significant impact on my financial standing.

I recently discovered that my credit score has been adversely affected due to what I believe to be an error on Nimble Group's part. Specifically, my credit report indicates missed payments on an account that was closed at the beginning of this year. To my surprise, Nimble Group re-opened the account, leading to this erroneous information being reported. This situation has caused me unnecessary trouble and distress.

I understand that Nimble Group had previously sent me an email stating that this issue was reported to the ITC. However, despite this communication, my credit report remains unchanged, and the problem persists.

I kindly request that Nimble Group takes immediate action to rectify this error and ensures that my credit report accurately reflects my financial history. It is essential for my financial stability that this matter is resolved promptly, as it is affecting my ability to access credit when needed.

I would appreciate your prompt attention to this matter and a written confirmation of the actions taken to correct my credit report. Please do not hesitate to contact me at the provided contact information to discuss this further or if you require any additional details.

I trust that Nimble Group will address this matter with the urgency it deserves and resolve the issue to my satisfaction. I look forward to a swift resolution.

Yours sincerely,

Eduan Charl van Graan