1 reviews | Active since Dec 2013
someone please sent me my settlement letter
<p>i had a vodacom with vodacom an it was handed over to nimble ,i was called almost everyday by the lady called Mathema Mashabela who even send me the statements of the account,i settled the account and she promised to send a paid up letter,which up to date she still hanst sent it and my details still not update with cerdit bereus ,i called nimble to find out why is the letter taking long ,as i was told it will take 7 to 21 working days ,which by then had already passed,i calle them to enquire about the letter an i was told no one requested the letter ,they do not have a record of the letter on the system,and to my suprise i cannot seem to find the person who promised me that letter anymore,i was told a request has been logged in an i must wait for another 7 to 21 working days,and today when i check again,im told they will look if my account is paid up an give details to admin people as they have already nocked off,what could holding up a paid up letter to take this long ?</p>
Good day Florence,
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Good day Florence,
Please accept our apology for the delay in getting back to you. We have been experiencing problems logging into Hello Peter to retrieve your contact details.
Your concerns has been escalated to our support team, who will be in contact with you shortly.
Should you wish, we can be contacted on ***
or ***
Regards,
TCF Admin Team
i have received the paid up letter but my account still says i owe with the credit listing ,when i call vodacom ,im told nimble has not been in contact with them or notified them that the account has been fully paid so i must tell nimble to notify them,before then nimble tols me im the one who is supposed to contact vodacom an notify them i have paid ,everyone is making me go in circle an no one wants to take responsiblity for this ,how will vodacom know if the money is collected if nimble does not notify them ,i was there when nimble an vodacom made arrangements for collections and now im told im supposed to contact vodacom myself ,i hope nimble an vodacom can find a solution in this an update each other on the progress and update my details with the ITC .
i have received the paid up letter but my account still says i owe with the credit listing ,when i call vodacom ,im told nimble has not been in contact with them or notified them that the account has been fully paid so i must tell nimble to notify them,before then nimble tols me im the one who is supposed to contact vodacom an notify them i have paid ,everyone is making me go in circle an no one wants to take responsiblity for this ,how will vodacom know if the money is collected if nimble does not notify them ,i was there when nimble an vodacom made arrangements for collections and now im told im supposed to contact vodacom myself ,i hope nimble an vodacom can find a solution in this an update each other on the progress and update my details with the ITC .
I had a vodacom contract which was handed over to nimble,i paid it off and after that i stuggled to get my payment letter from them,which i finally got after writing on hello peter,i then asked nimble to update vodacom that the account is paid it,nimble told me they dont do that they only issue a paid up letter which i did not understand because they an vodacom had an agreement an one must notify the other that i have finished paying the account,an they told me i had to do it for myself ,i then contracted vodacom which after speaking to several people they gave me details of their legal department an the lady i was speaking to told me i need to tell nimble to inform vodacom that my account is paid ,but nimble said they dont do it,i then send an email to vodacom and nimble to ask that they commuicate and sort it out,and i got a response saying i must go to the nearest vodacom with my paid up letter,im confused right now and dont understand what has to be done ,vodacom says i must contact nimble,nimble says vodacom ,all i need is for my information to be update and i will never bother any of them again ,or do business with them .
I had a vodacom contract which was handed over to nimble,i paid it off and after that i stuggled to get my payment letter from them,which i finally got after writing on hello peter,i then asked nimble to update vodacom that the account is paid it,nimble told me they dont do that they only issue a paid up letter which i did not understand because they an vodacom had an agreement an one must notify the other that i have finished paying the account,an they told me i had to do it for myself ,i then contracted vodacom which after speaking to several people they gave me details of their legal department an the lady i was speaking to told me i need to tell nimble to inform vodacom that my account is paid ,but nimble said they dont do it,i then send an email to vodacom and nimble to ask that they commuicate and sort it out,and i got a response saying i must go to the nearest vodacom with my paid up letter,im confused right now and dont understand what has to be done ,vodacom says i must contact nimble,nimble says vodacom ,all i need is for my information to be update and i will never bother any of them again ,or do business with them .