SM
Siyabonga M
1 reviews | Active since Dec 2024
12 Dec 2024, 10:44
Siyabonga Mahlaba
Good day ,my name is Siyabonga Mahlaba, on the 2024-11-29 I made my settlement payment on my Woolworths Credit account which was linked to Nimble group.at Nimble group ,my payment does also appear to them but they are failing to send me a paid up letter. Nimble said they waiting for Woolworths to authorise them to send me a paid up letter where Woolworths tells me that Nimble should have sent it because it does appear on their system. Please help me on this matter.
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Replies (4)
Nimble Group's replyOfficial
12 Dec 2024, 11:21Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
Nimble Group's reply12 Dec 2024, 11:21
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Customer Care Team.
SM
Siyabonga M's updateReviewer Update
12 Dec 2024, 11:46Thanks for the reply but as from 2 December 2024 I've been calling everyday and Nimble keeps on giving me the empty promises. The payment does appear on Nimble system that i made an immediate payment. Im not even happy about then24 hours promise because I have more that 10 days calling and waiting. If Nimble is really concerned about my request, I believe 2 hours will be more than enough if they can consider my call records i have made.
SM
Siyabonga M's update12 Dec 2024, 11:46
Reviewer Update
Thanks for the reply but as from 2 December 2024 I've been calling everyday and Nimble keeps on giving me the empty promises. The payment does appear on Nimble system that i made an immediate payment. Im not even happy about then24 hours promise because I have more that 10 days calling and waiting. If Nimble is really concerned about my request, I believe 2 hours will be more than enough if they can consider my call records i have made.
SM
Siyabonga M's updateReviewer Update
12 Dec 2024, 11:54in my matter I don't need credit, arrangements not even a paragraph. I only need one sentence that will say my account is paid up .nothing more nothing less.just a simple email to be sent to me.
SM
Siyabonga M's update12 Dec 2024, 11:54
Reviewer Update
in my matter I don't need credit, arrangements not even a paragraph. I only need one sentence that will say my account is paid up .nothing more nothing less.just a simple email to be sent to me.
SM
Siyabonga M's updateReviewer Update
13 Dec 2024, 14:50Good day, today the 13 December 2024 i called Nimber at 12:21 and still not willin to help me with the paid up lette .their consultant told me that my issue will be attending to on Monday 16 December 2024(public holiday).and I called again woolworths financial services and they told me that they cant help me with my matter whereby I'm a woolworths client.Woolworths and Nimble are pointin at each other in my matter. No one is willing tho help me even today with a paid up letter.please help me once again.
SM
Siyabonga M's update13 Dec 2024, 14:50
Reviewer Update
Good day, today the 13 December 2024 i called Nimber at 12:21 and still not willin to help me with the paid up lette .their consultant told me that my issue will be attending to on Monday 16 December 2024(public holiday).and I called again woolworths financial services and they told me that they cant help me with my matter whereby I'm a woolworths client.Woolworths and Nimble are pointin at each other in my matter. No one is willing tho help me even today with a paid up letter.please help me once again.