NP
Noku P
1 reviews | Active since Apr 2020
04 May 2022, 09:06
SETTLED ACCOUNT HOWEVER THEY REFUSE TO SEND ME THE PAID UP LETTER, I WAS EMAILED A BALANCE THAT WILL BE DEBITED ON MY ACCOUNT AGAIN INSTEAD!!! HORRIBLE CONSULTANTS WHO CANT ASSIST THEY JUST DROP THE CALL WHILE YOU WAITING ON THE *** LANDLINE. THE
I had a zone fitness account that was handed over to nimble. they sent me an email with a settlement discount which I paid in full. I called and watsup'd them requesting a paid up letter, first I was told the money is not yet reflecting, then I was told they can see the funds they will send me a paid up letter via email. instead of receiving a paid up letter I got an emailing stating they will debit my account with the same outstanding balance that I settled!!!!!!!!!!!. when I call them they drop the call and advise they will contact me back which they NEVER DO!!!
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Replies (1)Nimble Group's replyOfficial
04 May 2022, 11:09Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Kind regards
Ilhaam Joubert
Customer Care Team
Nimble Group's reply04 May 2022, 11:09
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Kind regards
Ilhaam Joubert
Customer Care Team
