TB
Thembeka B

1 reviews | Active since Jan 2017

13 Jan 2017, 10:24

RUSBBISH,RUSBBISH ,RUSBBISH thats what the mission statement should be.

<p>I finally was in a position to pay account that I had with Atlas to settle the loan I called in some time in October and was assisted by a lady she provided me with the settlement letter and advised that the amount is due within 7 days of request normal standard procedure.</p> <p> Unfortunely I was not able to pay at that that time and could only make payment the following month so I made a call to find out if the amount is still the same and I was told yes it is. I made payment on the 8th of November.</p> <p> I then after received numerous call from agent s from Credit Worxs and the few calls that I did answer the consultant where telling me the same amount that I paid that they stated is due on my account I advised that can I get an email address so I can send the proof of payment an I sent it to that email address a number of times and still noting close to two weeks went by and I received a call again from the agents I got the same email address to send to and I was promised a call back NOTHING!</p> <p>So now I call in to get paid up letter and speak to a lady called GERALDINE and she makes me aware that the team leader I was sending to has since left the company and that I should sent the POP to her of which I did that about a day letter she alerts me to the fact that the account is not paid up and that there is some money still due and I asked from the people calling me why wasn’t I made aware of this. A day ago I get a call from a agent called MASHUDU and is so *********** like dunda head doesn’t describe him. He refused to give me his last name , he didn’t want to get his team leader and he said I should call in to speak to a manger he was rude and did not help at all, instead he was just a waste of time and energy.</p> <p> </p>

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Replies (1)
Nimble Group
Nimble Group's reply03 Feb 2017, 13:36
Official

Thank you for raising your frustrations and concerns with us.

The matter has been escalated to the relevant department and will be resolved.

Please feel free to contact us by means of the following:

Telephone: ***

Email: ***

Regards,