VS
Virginia S
1 reviews | Active since Sept 2025
13 Dec 2025, 09:52
Rude Customer Service Agent
I encountered a rude agent by the name of Khanyisa on the Nimble WhatsApp chat on 13/12/2025. I had a query about a payment arrangement as I received an SMS about a failed debit order, which I did not consent to. She was being dismissive and condescending and did not directly answer questions related to my query, but asked me rhetorical questions instead. She did not help me and abruptly closed the ticket. I do not expect to be treated like this and hope Nimble will improve their customer service.
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Replies (3)VS
Virginia S's updateReviewer Update
13 Dec 2025, 22:01This agent (Khanyisa) is insisting that even though I did not approve the debit order mandate, Nimble will still use my account information to deduct money from my account. This is ***** and it is ******* under South African law.
When I told her to change my payment method from debit order to EFT, she closed the chat twice. I can not be forced to choose a particular payment method and would like my account details removed from the system. I will continue to pay via EFT as I have been doing.
VS
Virginia S's update13 Dec 2025, 22:01
Reviewer Update
This agent (Khanyisa) is insisting that even though I did not approve the debit order mandate, Nimble will still use my account information to deduct money from my account. This is ***** and it is ******* under South African law.
When I told her to change my payment method from debit order to EFT, she closed the chat twice. I can not be forced to choose a particular payment method and would like my account details removed from the system. I will continue to pay via EFT as I have been doing.
Nimble Group's replyOfficial
15 Dec 2025, 10:40Good day,
Thank you for bringing this matter to our attention.
The account will be investigated, and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Teri Harley
Risk Mitigation Team
Nimble Group's reply15 Dec 2025, 10:40
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated, and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Teri Harley
Teri Harley
Risk Mitigation Team
VS
Virginia S's updateReviewer Update
23 Dec 2025, 23:57WHY THE HELL IS NIMBLE CHARGING MY ACCOUNT VIA DEBITORDER WUEN I DID NOT APPROVE THIS? THIS IS FINANCIAL *****! REMOVE MY BANK DETAILS FROM YOUR SYSTEM AND CANCEL THE AGREEMENT! I WOULD LIKE TO PAY VIA EFT LIKE I HAVE BEEN DOING. NOT AN ******* DEBIT ORDER.
VS
Virginia S's update23 Dec 2025, 23:57
Reviewer Update
WHY THE HELL IS NIMBLE CHARGING MY ACCOUNT VIA DEBITORDER WUEN I DID NOT APPROVE THIS? THIS IS FINANCIAL *****! REMOVE MY BANK DETAILS FROM YOUR SYSTEM AND CANCEL THE AGREEMENT! I WOULD LIKE TO PAY VIA EFT LIKE I HAVE BEEN DOING. NOT AN ******* DEBIT ORDER.