Rude agents and pathetic service

An email I sent to Nimble with no success below

I would like to lay a complaint against one of your call centre agents, her name is Xolelwa Dyantyi she was very rude to me on the phone when she phoned me yesterday the 22-05-2018 at approximately 16:36. I am not going to dwell on the story as you are a call centre and calls are supposed to be recorded so you can retrieve the recording. This is not the first agent to be rude to me at your company, I cannot seem to remember the other agent name but I called in and I spoke to a Team Leader called Feroza and she promised that she will listen to the call and get back to me on action taken, that was Friday the 11th of May till today Feroza did not get back to me so that means no action was taken against the agent and your agents are very rude to customers, they have no respect whatsoever so that means you might have to re-look at your recruitment process.

I have 2 accounts handed over to you, I do not Dispute that and I don’t run away from your phone calls as you can see from my email signature that we are in the same industry and I know all the processes there is and we are all supposed to be registered with the Council of Debt Collectors if not there is a governing body you are registered with for your licence to collect debt because I also have a debt collections license from the Council of Debt Collectors and there are certain code of conducts we have to adhere to.

I spoke to one of your agents and arranged for one account because I asked to be phone around next month to make an arrangement for the second one, surely that’s in your records as calls are recorded in the call centre, all of a sudden I get calls every single day of my life and your agents are telling me that I will be phoned every day until I make an arrangement for the other account, that is plain harassment and I will not stand for it because you are harassing me if you phoning me every day for a debt, and your company should know that.

I do not want to get calls every day from you and I want action taken against all the rude agents I spoke to including Feroza who didn’t come back to me with my complaint, I want an answer within 48 hours otherwise I am taking this issue further because I do not take it lightly and you shouldn’t

I would like to thank Rygana for giving an excellent and prompt service I think she is one of a few of your agents that are customer centric, well done to her and please make a big thing about it.