REVIEW OF NIMBLE COLLECTION SERVICE

NIMBLE Collection Service...

MY PREVIOUS REVIEW:

My previous review enjoyed professional attention from a well trained and skilled consultant (Mike) and my account was closed off and a paid-up letter received within 30 minutes of the end of our convesation, which was supprisingly responsive. Thank you.

MY EXPERIENCE;

However, the discount offered was for a settlement for R291 any cents, the payments missing according Nimble's system was for June and July 2023, totaling around R688 any cents.

Meaning that should NIMBLE have acted two weeks or earlier, then I could have saved around R397 any cent, not including the interest, where three payments were origionally missing (May, June & July 2023), which were paid.

Though I am satisfied that they have eventually taken action, I am very unhappy about the monies which could have been saved if the matter enjoyed the attention that it should have gained from the beginning.

As much as I understand the nature of your business, I can still not get over the fact of the monies, interest, effort and time, which was put in from my side, to get the matter resolved and which could have been saved.

RECOMMENDATION:

I was only made aware of the app from the month of August 2023, after paying the account since 2020. My recommendation is to make clients aware of your app or somehow advertise it, as this is a handy tool for clients and also add a section where they can upload proof of payments not reflecting.

LAST REMARK:

Not that I am proud of saying this, but life happens and one do not alwas have control over finances. As much as I struggled the last three months with this matter to get the payments reflecting on NIMBLE's side, you are probably one of the better collection services that I have dealt with.

REASON FOR MY RATINGS:

- Previous review updated to 5 stars * Matter was resolved by an expert who contacted me within a few hours and did the nessesary.

- This review, 3 stars. * This is my overall opinion with the experience as a NIMBLE client.

Kind regards Carl Visagie