LF
Lee-Ann Ferreira

1 reviews | Active since Oct 2011

11 May 2021, 09:17

Report Nimble to the Ombudsman

REPORT THIS ********** COMPANY THE OMBUDSMAN Nimble purchased my Edgars account, which wasn't in arrears, when Edgars was in financial trouble. I settled the account in full immediately and received confirmation from Nimble of the same. A month later I received a request for money from Nimble and after much back and forth-ing with their accounts department, received a letter showing my zero balance. Today, five months later, I have received another request for money from Nimble - a balance created from a zero balance, impossible! I have just lodged a complaint with the Ombudsman and I advise everyone who experiences similar with Nimble to do the same.

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Replies (1)
Nimble Group
Nimble Group's reply11 May 2021, 12:41
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team