Refusing to honour payment arrangement
On 2nd April, I made an arrangement to pay R340.04 on my Finchoice account per month, until the account is settled. I received confirmation from Nimble on this matter/arrangement via Whatsapp.
Since then, someone at Nimble has once again *****ulently cancelled this arrangement and this full amount is now due.
The person on Whatsapp with whom I am currently in conversation with is refusing that the arrangement was ever entered into, despite evidence being presented to her.
Why are you treading on such thin ice regarding Consumer Rights and the Ombudsman?
The chat session has also now been closed, without my consent or resolving of the matter.
Helpful (0)
Replies (1)0
Replies (1)
Nimble Group's replyOfficial
23 Apr 2026, 10:53Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Samira Isaacs
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Samira Isaacs
Customer Care Team
Nimble Group's reply23 Apr 2026, 10:53
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Samira Isaacs
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Samira Isaacs
Customer Care Team