VP
Vivian P
1 reviews | Active since Dec 2018
02 Jun 2022, 20:33
Refund not received
They requested payment from my mother as she was behind with her ADT account. She made the first payment that was requested. They later asked for another payment which she made to find that they incorrectly requested the payment. It’s been over a year since they stated they would refund her. But still no refund
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Nimble Group's replyOfficial
03 Jun 2022, 09:15Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply03 Jun 2022, 09:15
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler
Kind Regards
Ghaironessa Mosaval
Customer Care Team