Refund from nimble group

Hi hello Peter I'm writing this review with a heart broken I need ur help it's very agent I have a problem with nimble group company I use to pay them monthly accordingly I had an account with MTN which was outstanding so the nimble is the debt collection for my mtn account so last months I decided to make arrangements to settle this account with them my balance was R2784. 02 they set up an debit order to settle it but on my site I couldn't confirm it via my app issue it's where I decided to paid it via eft on the 28 March 2025 what happened on 31 March 2025 that debit order went through that makes me settle this account twice and I arrange and refund from them they requested me to provide 3 months bank statement and certify Id copy I did send all those documents to them on the 05 April 2025 they said it will only take 07 working days to get my refund ivd been following them up since that day it's seems like no one is ready to help me get my refund so I need hellopeter to help me with this company nimble group why is so difficult for this company to refund my money back while if it's me have to pay them they will call you non stop please hellopeter help me this company deducted my rent money even 2day I haven't pay rent now I'm scared to loose a place to stay because of them while no one it's not willing to help me with this issue my is *** and my ID number is *** and the case number from nimble group is( account number :A*** and Metter number :2MTN38569 and the balance to be refunded is R2784. 02) please hellopeter I need your help urgently 🙏🙏🙏🙏