Refund due to me from Nimble Group for debit orders deducted after I had settled the account.

Good day,

Last year October my x2 Mpowa accounts were handed over to the Nimble group. At the end of October I paid off the one account and it was closed.

Meaning in November I had only one account handed over, which I also paid off on the 21st of December 2022. this payment was made directly to Mpowa Finance. On the 9th January 2023 I enquired about the account with Nimble group since I could see that the account was not closed on the Nimble App even after being paid off. I then again called on the 20th January 2023 and I was told that they received the paid up letter and the account is closed but it may take a few days for it to be removed from the App. To my surprise the debit order went through again on the 26th January 2023, meaning that nothing was done to rectify the issue and process my refund for December.

I requested that Mpowa to also intervene but I have not received anything from any of them.

I would like to be refunded my R1000 for the two months of which I was charged for an account that has already been paid off.

Regards