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Elizabeth D
1 reviews | Active since May 2024
06 Mar 2025, 10:22
Prescription letter
On the 29 January 2025 I called in requesting prescription letters for my HomeChoice account. I have called again in February to follow up with no luck. I was initially advised that it would take 7 days to resolve this query and receive my letter. It’s almost been 2 months now.
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Replies (2)
Nimble Group's replyOfficial
06 Mar 2025, 13:57Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Samira Isaacs
Samira Isaacs
Customer Care Team
Nimble Group's reply06 Mar 2025, 13:57
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Samira Isaacs
Samira Isaacs
Customer Care Team
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Elizabeth D's updateReviewer Update
11 Mar 2025, 16:51I have waited for over 24hours since this response. I called you guys again yesterday. I got the same old response from January “I will escalate “. I need that prescription letter. I can’t wait for 2,3 months for you guys to get your act together.
ED
Elizabeth D's update11 Mar 2025, 16:51
Reviewer Update
I have waited for over 24hours since this response. I called you guys again yesterday. I got the same old response from January “I will escalate “. I need that prescription letter. I can’t wait for 2,3 months for you guys to get your act together.