MS
Mpumelelo S

1 reviews | Active since Jan 2026

31 Jan 2026, 14:03

Prescribed Debt Still Being Ignored – Extremely Frustrating Experience I am honestly very upset and disappointed with Nimble Group.

I have been trying for some time to resolve an issue involving a debt that has clearly prescribed. I have emailed and followed up more than once, explaining my situation and asking for this matter to be handled correctly. Instead of getting help, I am met with nothing but automated responses. No real person, no answers, no solution.

This has been incredibly frustrating and stressful for me. Knowing that a debt has prescribed, yet still seeing it being treated as active, makes me feel completely ignored as a consumer. I have done my part by reaching out and trying to resolve this amicably, but Nimble Group has shown no urgency or accountability.

Because of this ongoing lack of response, I am now left with no choice but to escalate the matter to the NCR and the Legal Practice Council (LPC). This situation could have been resolved easily if proper attention was given.

I am requesting the immediate removal of this prescribed debt and written confirmation. Consumers should not have to fight this hard just to have their legal rights respected.

Very disappointing experience.

0
Replies (2)
Nimble Group
Nimble Group's reply02 Feb 2026, 15:39
Official
Good day, 

Thank you for bringing this matter to our attention. 

The account will be investigated, and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards 

Teri Harley 

Risk Mitigation Team 
MS
Mpumelelo S's update03 Feb 2026, 07:27
Reviewer Update
Thanks Teri what a speedy response and the account closed keep up the good work