MS
Mohamed S

1 reviews | Active since Feb 2021

26 Aug 2021, 16:29

Possible ***** - ******* ITC Listing

I have recently been notified that nimble has placed an account on my ITC which has made a tremendous negative impact on my profile, the fact that nimble has listed me with a delinquent account in arrears of three months? This account in mention had already been paid up in full directly with the creditor with in time.

I do not know why NIMBLE has listed me neither your affiliation with my paid off accounts.

Moving forward i had made contact with Nimble the day you have listed me and i have engaged with over 34 consultants verbally who make empty promises and rely on "seniors" who are never present?

I have emails threads to prove this but despite your arrogant consultants and empty promises to action my request i need this to be rectified.

I request that you remove this account with immediate effect alongside the negative notes that you have placed on my account indicating the delinquency of the account as this is not correct. I have forwarded my paid up letter which i had to request from the creditor to prove to you that the account was closed months before you even listed me - as you dont know why you listed me neither can you take the initiative to liase with your "partners" - so ive done that part of your job for you.

Should I have no response to this email or matter i will have no choice but to engage with the credit ombudsman alongside my attorney to hold nimble responsible for the inconveniences caused in this matter.

This is ridiculous and the most pathetic customer service i have received in my entire life.

I am hoping this brings up a line of communication so we can actually move forward and action the task at hand.

Regards

0
Replies (1)
Nimble Group
Nimble Group's reply27 Aug 2021, 10:17
Official
Good day,

Thank you for bringing this matter to our attention. The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind regards
Ilhaam Joubert

Customer Care Team