Poor service

I've been working for the company for more than ten years now. I had a Capfin account which was handed over to Nimble in 2016. The operation's manager called me in to make arrangements.

We agreed that they can deduct R200 from my payslip monthly, which they did. In 2018 the account was closed on their system and was sent back to Capfin. They continued with the deductions even though the account was closed on their side. They were no longer able to update my balance on the system, but i could see it on my payslip. I thought fine, they are making pay overs to Capfin as I was not getting calls from anyone regarding the account. To my biggest surprise, the money was not allocated to my account and the account was still not settled till today. When I got a call from DMC i thought it's prank or something. I then checked my credit profile and the account is still active and open with a balance of R2660.

I spoke to my manager, who quickly sent a query to payroll to investigate the matter. They came back and said yes the money was deducted from my salary. I then had a meeting with HR manager regarding this matter. She promised to investigate. I've sent emails for feedback and eventually they said the money is on suspense account. I then request that the money must be paid back to me , so that i can pay MDC and settle the matter. After a week or two i got an email saying that all the money that was not allocated is now allocated even though the account is closed. They will make a pay over to the client. When i responded to that email and asking how long is it going to take for them to clear my name. Nobody responded. The statement that they sent to me shows that I'm owing R1100 still. I'm very disappointed with the way the company handled the matter for so many years and on the other hand I'm the one suffering.