**** poor company

I was told that my account would be interest free should I agree to pay by debit order. I agreed to pay what I can afford via debit order and they continued charging me interest. In addition I changed my bank account and transferred the debit orders I have to the new account through the bank. I also emailed nimble twice advising that my bank account details have changed and they need to contact me so that the debit order can still go off. They did not contact me and as a result they never got paid. Now they harassing me with between 3 to 5 calls a day, including on Saturdays and after hours as late as 8pm. I have requested that they remove the interest that they have charged me and provide me with proof of that and a document stating that it is interest free as they came up with excuse after excuse regarding why interest was still being charged. I am still waiting on them to get back to me with the requested documents. I have been dealing with Yolanda, a call centre team leader and Amanda, apparently a call centre manager. I have requested to speak to a senior manager, someone that can make decisions but I am still waiting.

I am waiting to make payment by debit order but I first want the documents I requested and I want them to stop harassing me. The way they seem to collect money is to harass people until they can't take it anymore and just pay stop being harassed.