Poor Business Practice

Your company is not updating the credit bureaus as I am paying my outstanding debt to you. You were very quick to list the account at the various credit bureaus, however, you are not updating the credit bureaus monthly as you are supposed to do, despite me paying the agreed amount monthly. The nett result of your actions is that my credit score is negatively effected, and the decrease in my exposure is not reflected as I pay off my debt. Therefore it is extremely difficult for me to obtain credit, and if I do, its at an elevated interest rate. This is very poor business practice, and if this matter is not resolved by 31 May 2021, I will approach the credit Ombudsman in this regard.

I adressed this issue very early on in the year, and was told that you are not updating the credit bureaus due to a data leak at Experian late last year. I was however given the assurance that this is only temporary. We are now in mid may and nothing has changed... I find it strange however that all other institutions do update the credit bureaus as they are supposed to. This is therefore a Norman Bissett problem, and its unacceptable. Please assist me to have this situation rectified as a matter of the utmost urgency.