Poor and unprofessional service

I have had enough of the bad service I am getting from Nimble. On the 2022/12/08 I spoke to Nadia who advised me that if I pay R2000 towards my account I would get a R2000 incentive from nimble. I also recieved an sms and email confirming the same however this has not been done based on my conversation I had with Nadia. Two payments of R2000 was deducted from my account and only R2000 incentive was paid for January but not February. I then called last week to enquire why no changes were made I was promised a call back and till today nothing!!!

This is the sms I received with the campaign

It takes 1 to GET 1. You last paid on 2022-08-20, Pay your Capitec acc & get an additional payment up to R2000 from us in Dec to Feb. Call NBA *** T&Cs

And the email I received Boost Your Credit! Our *** Date: 2023/02/03

Hi Robyn Tick Tock... Your additional payment is waiting to be claimed. Pay your installment and we'll match it up to R2000. This offer is ONLY valid up until Feb 2023. For your reference, see the payment details below. These details are applicable if you are not in a debit order payment plan.

FOR EFT OR CASH DEPOSIT AT THE BANK

This is poor and unprofessional service not to mention you are conning your clients