PLEASE Help!!!!!!!! Shulayga Smith

Hi I wouldn't give them a star at all but it's required. I would like nimble to remove the defect they have put on my credit history as they can't find an account number of me as it has been prescribed I have tried everything to get to the bottom of this but to no avail I don't think the way they do business is of any standard I contacted them to make arrangements for this so called account but they found no information of me. so why is my name being blacklisted by them?