Pathetic services offered

I am extremely angry with this company. I have had debt on my name and have being receiving calls everyday while at work annoying the hell out of you . Finally I decide to take the call and was offered a settlement on my Absa bank credit card and my African Bank credit card that I was owing alot of money on so the agents I spoke to went all out of Thier way to assist me in getting me a settlement offer highfive to them however I'm not sure how the back office and finance team operates because it's the 3 going maybe 4th week I'm calling in for my settlement letters showing it's being paid up .

Every time I call in and provide my ID number the agent probably reads my notes on the account and hangs up the call extremely rude this is money out of my money I use to make these calls .

I will take the case to the banking ombudsman since no-one wants to sort my account out .