Pathetic service

Service is disappointing and not good at all. They never reply on any of the mails I've send. I tried calling, but then even they can't assist me. I made my first payment with the new banking details to pay my JET account and got a call saying I haven't payed this month yet. So I explained myself to the lady and she said she will clear it out and must send the proof of payment and she will send me my new statement. Regardless to say, I've never received further feedback, except new banking details. I tried to contact her again, twice calling, 3 times emailing and 4 times whatsapp,,, but NOTHING.

Since then I've made two payments and still get a sms every month saying I didn't pay, but if I try calling or emialing them, I get absolutely NO REPLY! I just want a flippen statement.

*SERVICE IS PATHETIC *

They are fast to list someone if not paying, but don't care about customer service.