Paid up my account but ITC not updated

I've paid up my African Bank but nimble has not updated my profile on ITC, I've been taken from pillar to post by Nimble and DMC. I need this sorted please, and nimble has been deducting R200 from my account monthly even though I have settled the account. DMC said that they cannot update anything on their side, it's nimble that can update the records. Please sort this out ASAP or my next step will be the ombudsman.