Paid up letter.

I have been calling this company to get a paid up letter which my wife had with Edgars, I paid them on the 20th of December 2024, to date I can't get a paid up letter, they keep on on saying they will email it to me, I am still waiting until today, they are so uproffessional, they keep on telling me I must call when my wife is with me, I did that, but still no paid up letter, the lady I spoke to yesterday said the letter will be on my inbox within an hours time, I checked my inbox this morning there's nothing, I am so ****ed with this nimble group.