NL
Nthabiseng L
1 reviews | Active since Jan 2013
22 Dec 2020, 09:14
Overpaid Account, waiting for refund
When Edcon handed over my account before they closed, I asked Nimble for the balance and settled my account immediately. My account protection insurance claim also paid the funds to Nimble. Nimble now owes me over R5600.
I have inquired about when I will get a refund but no feedback or update. I was told it takes 7-14 days when I submitted the documents on 2 Dec, 3 weeks have passed.
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Nimble Group's replyOfficial
22 Dec 2020, 11:42Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply22 Dec 2020, 11:42
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team