Overcharged

Worse nightmare ever..I don’t know if the company is legit or **************** or what ? Almost everyday I receive calls from the agent asking when will I make payment and monthly payment is made on the 25th and mind you I am charged for those calls when I ask why am I receiving calls where payment is made monthly on the 25th isn’t like payment is missed or skipped and payment that are made not being allocated,I have asked for invoice to be sent out since the account was sold to them even now I haven’t received,paying monthly but seems like payments ain’t allocated ,tried reaching Ombudsman but no response because this people are ripping us of and affecting our credit,even today no email was responded no communication after I have requested those invoice and I called in asked the agent to send me she litterally hanged up the line lucky the phone I’ve used recorded the time and date ,immediately when I mention that I am gonna report this matter she hang up..this company needs to be explose..