Not happy

It was a mission to get through to them in the first place just to get balances to pay off. When they finally sent the paid up letters, I couldn't open the documents because the passwords were ancient account numbers which I did not have. I sent numerous emails asking for help with not a single reply. The WhatsApp number is a dead loss. I trying calling so many times but I'm on hold forever. Weeks ago when I did eventually get through there was only 1 helpful lady (Kashiefa). I scoured through my credit report and found the passwords. It's been weeks now and the paid up accounts are still on my credit report. I can't get through to anyone, not even a robot to assist!