Not getting my detailed statement

To whom it may concern,

I sent an email on 9/08/2022 requesting for a settlement discount amount and did not get a response. Yesterday 12/08/2022 I called in and got the details over the phone and was promised to be sent a detailed statement because the one's I get do not have a breakdown of what is being paid for. I gave out 2 of my email addresses and nothing has been received.

I want to pay off this bill and it is very disturbing that you keep debiting but you are unable to send me a breakdown of my bill