Not a Nimble company..........

Trying to get recordings and documentation from Nimble Group is worse than pulling teeth. After constant harassment from them during a period where my industry has been closed for over 5 months due to Covid-19 with no income, I am at my wits end. I was getting between 5-7 sometimes 9 calls a day harassing me for payment. I was forced to pay an amount to stop calls. I had to borrow money for this. So the only way to stop the blatant and rude harassment is by making some form of payment. How many of the South African citizens has lost their income and honestly cannot pay their debt? I explained that I am not a monster and not running away from payment, but still got treated like a ********. The agents are rude and don't care that your child may not have food. They have targets to reach and that's all that matters. So when you go onto The Debt Collectors Act, you will find that harassment is a no no. A debtor needs to be treated fairly and not be intimidated or humiliated. So I requested each and every recording so that I can take action against the agents..................I am ignored. I also requested the contract where I apparently stated that the EFT can go off any time of the month even though I used to get paid on the 15th. Or where I signed that I am happy to have been handed over to them as Capitec were not prepared to have a payment arrangement anymore, even though they did agree. No contracts...........all done telephonically but you are not allowed access to the recordings. And apparently according to one of the agents, debtors have no rights at all. Even when you have lost your income due to a decision made by Government, and not yourself. Many of us are still waiting for our industries to open. Nimble has no tact. The agents treat you like trash. I even sent proof that my industry is closed. You can't phone the numbers back that called you and phoning their head office is a nightmare as you either can't get through or you hold the line for ages. Airtime costs money. I want my so called contract and each and every recording. Especially the very first one where the agent told me I won't be blacklisted and that there is no interest on the arrears. The way they are pushing the interest up, I will be lucky to pay the arrears back in 50 years.