😠 nor fair company - ombudsman needs to step in

I stopped [ayong my ackermans account for s fre mpnths to pay my mother's funeral who passed from covid. When that was done i made paymrnt arrangements. 3 months in they defaulted me. I paid my account up. It reflects in ackermans bank and on nimble's it shows paid up. Now i need my paid up letter urgently to set my credit report right and now the account is on hold. I was told this is what they do so the account goes back to ackermans and i never get my paid up letter and my credit report stays bad. Sure there had to be a body we can contact to sort them out as it seems like they ,rss with many peopled lifelyhood. They are not even worth one star.😠😠😠😠😠😠😠😠😠