No TCF here... Inability to respond to queries, failure to return calls

The Nimble Group contacted the company which I work for, stating that Fidelity ADT handed my employer over for failure to pay some alleged outstanding amount. My employer was never made aware of this alleged outstanding payment, and the account was handed over almost 2 years after my employer cancelled its contract with ADT.

I sent a letter to the Nimble Group (Norman Bisset & Associates, part of the Nimble Group) to which no response was received. I then spoke to Yolanda M at the Nimble Group, who requested that I forward the correspondence to her private email address, which I did. I subsequently received an email from Colin Appolis, who seems to be the "Team Manager", attaching a settlement agreement. There were however various discrepancies and issues in respect of the so-called settlement agreement, and I pointed each issue out in an email, including the fact that no amount was displayed. In addition, I requested proof that the amount allegedly due is in fact due and that my employer was alerted to this fact previously. Mr Appolis then simply responded to my email stating that they need payment on the account, and failed to address a single query. I then responded requesting his response on the previously raised queries, and alerting him, again, to the fact that no amount is reflected on the so-called settlement agreement. He then simply responded by sending a statement reflecting the alleged amount due, again not addressing a single query.

I have tried to contact Mr Appolis numerous times, to no avail. I also left a message with his receptionist requesting that he call me, to no avail. I am extremely frustrated, as I want this matter resolved as soon as possible.

For an entity who is supposed to "Treat Customers Fairly" it truly seems that you are failing, and failing miserably, at this.