NM
Ncebakazi M
1 reviews | Active since Dec 2010
30 Jan 2024, 14:18
No synergy between homechoice and NIMBLE
Homechoice handed over my account to nimble. I made regular monthly payments and monitored my balance through nimble site. I paid R13489 as I was told that is my balance. Nimble updated my account as paid up but homechoice is saying I have not paid. Please sort this out with homechoice and update my information on credit bureaus as well. My information has not been updated since May last year and it is impacting my score. Please sort this miscomunication as the clients are suffering.
Helpful (0)
Replies (2)0
Replies (2)
Nimble Group's replyOfficial
31 Jan 2024, 11:27Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback.
The account has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Michael Bruintjies
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback.
The account has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Michael Bruintjies
Customer Care Team
Nimble Group's reply31 Jan 2024, 11:27
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback.
The account has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Michael Bruintjies
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback.
The account has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Michael Bruintjies
Customer Care Team
NM
Ncebakazi M's updateReviewer Update
13 Feb 2024, 11:08The issue was resolved, finally. Nimble updated Homechoice about my payment and homechoice issued my paid up letter. At this point I am just waiting for the information to be updated on my credit profile.
NM
Ncebakazi M's update13 Feb 2024, 11:08
Reviewer Update
The issue was resolved, finally. Nimble updated Homechoice about my payment and homechoice issued my paid up letter. At this point I am just waiting for the information to be updated on my credit profile.