nN
nodista N

1 reviews | Active since Oct 2016

20 Jan 2021, 09:44

No follow up, no update on the bureau, no responses on emails sent and no paid up letters generated in over six weeks!!!!!

Am I really going to wait the whole year just to receive my paid up letters????

I have been sending emails since the 2nd of December and have only received acknowledgement and no one has really bothered to sort me out. Your accounts with Mpowa are the only paid accounts that are still reflecting as overdue on the bureau because of your lack of follow up and non existence of the response from either of the three consultants that I have been mailing since 2nd of December. Paid up letters cannot take 6 weeks when settlement letters are generated in a day. Stop taking me for a stupid ride and attend to my request.

Sadiqaah, Tandile and Andiswa I am still waiting!!!! Stop reading the emails and ignoring requests!!!!

I am expecting my letters and a bureau update urgently!!!!! Do not tell me to email the lady at legal department she is not concerned about client services, she never answers her calls and has one line email responses when she feels like responding.

Deal this quickly and efficiently!!!!

0
Replies (3)
Nimble Group
Nimble Group's reply20 Jan 2021, 10:55
Official
Good day

Please note we are unable to locate the specific matter you are referring to.

Kindly provide one of the below in order for us to assist.

Id number
Account number
Account reference number

you may contact us via email on tcf @nimblegroup.co.za

Kind Regards

Ghaironessa Mosaval
Customer Care Team
nN
nodista N's update20 Jan 2021, 12:12
Reviewer Update
Good day

I have sent through all the details on email. With the receipts, trail of emails and look forward to receive the response soon.
Nimble Group
Nimble Group's reply20 Jan 2021, 14:33
Official
Good day

Thank you we acknowledge receipt.

We will provide feedback at soonest.

Kind Regards

Ghaironessa Mosaval
Customer Care Team