NO FEEDBACK FROM NIMBLE GROUP

In July 2023 I was offered a settlement by African Bank which was settled on 31 July 2024. In August 2023 I was handed over to Nimble Group for the African Bank Credit Card that was actually settled. On 18 October 2023 I contacted Nimble Group and was informed to send my ID, proof of settlement and SMS that I received from African Bank with regards to the settlement of the credit card, which I did. In the beginning of 2024 on receipt of my credit report I saw that Nimble Group had me on the credit report as missing payments. I immediately contact them and was informed that my documents sent in October 2023 has been received and someone SHOULD'VE contacted me BUT they will give my details through again for someone to get back to me regarding this matter. Till date 14 February 2024 no one has called AND my credit report is reflecting that I have missed yet another payment on my African Bank credit card and that my credit usage is high - with this reasoning I am unable to upgrade my Vodacom contract because someone is not doing their job.