No FEEDBACK AGAIN AFTER ESCALATING

It's been 144 hours and still no feedback on this!

Your services are putrid and I'm reporting this to the National Consumer Commission (NCC) because I have proof that my account is settled and YOU need to contact Zone fitness to clear it but you're simply refusing. Your customer service is PUTRID!

I've escalated the below on 12 Feb 2026 at 08:37 and STILL NO FREAKING FEEDBACK! They promise feedback within 24 hours and then don't respond with the follow up at all.

I've already reported them to the NCC because this is absolute bull!

Here's my complaint I've lodged on the 12th of February:

" am AGAIN escalating since jul 2025 cause I'm still sitting in this situation!: This was my original escalation: "I am extremely disappointed with the service I’ve received from Nimble Credit Solutions.

I have settled my gym account in full, and despite numerous attempts to contact Nimble Credit Solutions for a paid-up letter, I have received no response. I have sent multiple emails following up, but they continue to ignore my messages.

To make matters worse, I am still receiving communication via email about an "outstanding balance", even though the account has already been paid. This is causing unnecessary stress and confusion, and I find it unacceptable that no one is taking accountability or assisting me with resolving this.

I expect Nimble to urgently respond to my emails, issue the paid-up letter, and stop all further communication regarding this so-called balance.

Please treat this as urgent and respond accordingly" AND TO DATE, NOTHING HAS CHANGED!

Here's the email thread where they're refusing to contact zone fitness directly to clear the charges that's accumulated as zione fitness EXPLICITLY STATES that they're unable to provide a paid up letter however, they gave a statement confirming that the account is paid up and stated that Nimble contact them directly to internally have this cleared up as I'VE SETTLED THE FLIPPING ACCOUNT FOR PETE'S SAKE and THEY'RE SIMPLY REFUSING TO EVEN REACH OUT TO ZONE FITNESSS!!!!!

I AM SICK AND TIRED OF THIS BULL and Tracy-Anne's disregard for this matter as the blanatant ignorance even though I LITERALLY AM SHAARING WHAT I have is so flipping annoying! I'm dealing with this for almost 5 years now and my record is affected by people's lack of freaking regard!

:Matter No. 3ZON04491 // Acc No. ********** // Zonefitness Acc // Tallulah Nyathu Inbox Oct 9, 2025, 8:25 AM to me

Good day Tallulah

Trust this email finds you well.

As per our telephonic conversation, may I kindly request that you send through the paid-up letter issued by ZoneFitness confirming that your account was settled in full on 24 February 2023.

I look forward to receiving it at your earliest convenience.

Kind regards,

Consultant:Customer Care

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Attachments Oct 9, 2025, 8:26 AM

Good day,

Please find attached as requested.

Best wishes, 2 Attachments • Scanned by Gmail

Oct 10, 2025, 9:40 AM to me

Good day Tallulah,

Trust this email finds you well.

Feedback was provided to me unfortunately we cannot accept invoices – We need a paid up letter stating your account is paid up.

Kind Regards,

Attachments Oct 10, 2025, 11:05 AM to

Hi,

Thanks for your email.

I've cc'ed the email address Zonefitness sent me the feedback on and reattached the communication along with my escalation from Hello Peter so that you can request this directly from them as I asked for a Paid up letter and they shared this instead. As stated below, you can use this to follow up directly with the Zone fitness accounts department to have this resolved.

The below email that I previously shared:

"Good day Tallulah,

I hope you are doing well.

I've reviewed your account, and I can confirm that it has been canceled on our end. We also received a payment of R2462.80 on February 23, 2023 for cancellation fee and arrears.

For your reference, I've attached a copy of your account statement as proof. Please feel free to forward this statement to your contact at Nimble. They can then use this to follow up with the Zonefitness accounts department.

I trust this information clarifies the situation for you.

Kind regards, Zone fitness"

Regards, 2 Attachments • Scanned by Gmail

Tallulah Lamaye <***********> Nov 15, 2025, 11:59 AM to

Good day,

I'm following up on this as I've not gotten feedback on the resolution of this matter and am still receiving emails?

Best,

Nov 18, 2025, 1:42 PM to me

Good day

Trust this email finds you well.

Please provide paid up letter we cannot escalate the matter if that is not provided –

Nov 18, 2025, 6:23 PM

HI ,

Thanks for your email.

As per my previous email, I've requested this with them and they shared the previously shared document.

I've also cc'ed the email address they sent me the feedback on so you can request this as they've stated that you can contact them to request this directly from them as I asked for a Paid up letter and they shared this instead. As stated below, you can use this to follow up directly with the Zone fitness accounts department to have this resolved.

Can you please share a resolve for this, despite my multiple requests for a paid up letter, as they stated that you can resolve this internally by contacting them directly?

Best wishes,"

To date, NOOOOOOOOOO feedback on this. And I'll continue spamming this page until I get a re****ion cause I'm sick and tired of this nonsense and receiving a statement for things I've cleared years ago!