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I have been getting countless calls regarding my direct axis account. Now that I am ready to settle. I called countless times requesting for for a discount in order for me to settle. Initially I was given a 40% and I didn't have money to pay then, which was in August 2020. Now that I have made a plan. I asked for discount and the 1st call the consultant said it's not possible. I called again spoke to Themba on Tuesday last week, he promised to call me and he didn't. I called again on Friday spoke to Mekaila Dana who promised to call me on Monday yesterday and she didn't. When I called after 2 consultants I got through Mekaila and she advised me that she will escalate my request and get back to me and she called me this morning advising of the discount, I asked her for the settlement letter and she didn't send it. Everything is so hard with this consultants. Even a simple feedback. It's honestly frustrating. Can someone assist with asking the direct axis for a discount in and then forward a settlement letter so I can settle this account